Each Trazzo piece is handmade with care, using a cementitious, eco-friendly composite material with a stone-like finish.

Unlike traditional resins, our material contains no solvents or VOCs, making it a more conscious and sustainable choice.

To create our signature palette, we use high-quality pigments sourced from around the world. Most colors are hand-mixed, resulting in subtle variations in tone, hue, and pattern—making every piece truly one of a kind.

✨ How do our pieces feel?

Our pieces are smooth to the touch with a refined, stone-like texture.

They are:

• Slightly heavier than traditional resin pieces
  
• Lighter than concrete
  
• Durable, with a natural, elevated finish
  

Each piece is designed to feel substantial while maintaining a clean and modern aesthetic.

🌿 Handmade Nature & Variations

Due to the nature of the material and the handmade process, small air bubbles or subtle surface variations may be present. We take great care to minimize these, but they are a natural part of the process and do not affect the strength or durability of the piece.

Most of our items are made to order or produced in small batches to reduce waste. Because of this, slight variations in color, pattern, and finish may occur within the same design.

These differences are not flaws, but rather a reflection of the handcrafted, small-batch nature of each piece—making yours uniquely yours.

Our pieces are sealed with a food-safe, solvent-free, non-toxic sealer, making them suitable for light contact with food (such as serving wrapped treats or dry items).

While sealed for protection, they are not intended for direct food consumption or use as everyday dinnerware. All Trazzo pieces are designed for decorative purposes only.

Each piece is also water-repellent, not waterproof, and should not be placed in the dishwasher or microwave.

To keep your piece looking its best:

• Clean gently with a damp cloth and mild soap
  
• Avoid harsh cleaners or abrasive scrubbing, as this can damage the finish
  
• Wipe away spills from strong pigments (such as wine, coffee, or tea) promptly
  
• Do not submerge in water or leave standing water on the surface
  

Our pieces are designed to be durable for everyday styling, but like all handmade items, they benefit from gentle care.

🌿 Maintenance & Finishing Touches

Over time, you can refresh your piece by lightly polishing it with a small amount of coconut oil and a soft cloth to restore its natural finish.

🔒 Privacy Policy

Last updated: [April 2026]

At Trazzo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

1. Information We Collect

We collect personal information that you voluntarily provide when you:

• Make a purchase
• Subscribe to emails or marketing
• Contact us
• Browse our website

This may include:

• Name
• Email address
• Shipping and billing address
• Phone number
• Payment information (processed securely via third-party providers)

👉 Important: We do not store your full payment details. Payments are securely processed through trusted providers such as Shopify Payments, PayPal, or other processors.

2. Information Collected Automatically

When you visit our site, we may automatically collect:

• IP address
• Device and browser type
• Pages viewed
• Time spent on site
• Referring URLs

This helps us:

• Improve your experience
• Analyze performance
• Prevent fraud

3. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Communicate with you about your order
• Provide customer support
• Send updates, promotions, or marketing (if you opt in)
• Improve our products, services, and website

4. Sharing Your Information

We only share your information when necessary, including with:

• Payment processors (Shopify, PayPal, etc.)
• Shipping carriers
• Email marketing platforms
• Analytics providers

We do not sell your personal information.

5. Email Marketing & Communication

If you opt in, you may receive emails about:

• New products
• Promotions
• Updates

You can unsubscribe at any time using the link in our emails.

We may still send essential emails related to:

• Orders
• Shipping
• Account activity

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Analyze traffic
• Personalize your experience

You can control cookies through your browser settings.

7. Data Retention

We keep your information only as long as necessary to:

• Complete transactions
• Comply with legal obligations
• Resolve disputes

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your data
• Correct or update your data
• Request the deletion of your data
• Opt out of marketing

To make a request, contact us at:
📧 shoptrazzo@gmail.com

9. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Request access to your personal data
• Request the deletion of your data
• Request disclosure of how your data is used

We do not sell personal information.

10. Data Security

We take reasonable steps to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

12. Contact Us

If you have questions about this Privacy Policy, contact us at:

📧 shoptrazzo@gmail.com
📍 Miami, Florida, USA

📜 Terms & Conditions

Last updated: April 2026

Welcome to Trazzo. By accessing or purchasing from our website, you agree to the following terms. Please read them carefully before using our services.

✨ Overview

This website is operated by Trazzo. Throughout the site, the terms “we,” “us,” and “our” refer to Trazzo.

By visiting our site and/or purchasing something from us, you agree to be bound by these Terms & Conditions.

🪨 Handmade Nature of Our Pieces

Each Trazzo piece is individually crafted by hand using a cementitious, eco-friendly composite material.

Because of this:

• Subtle variations in color, pattern, and finish are expected
• Small air bubbles or surface variations may be present
• No two pieces are exactly alike

These details are part of the intended design and make each piece uniquely yours.

✨ Product Use

Our pieces are designed for decorative purposes only.

While sealed with a food-safe, non-toxic sealer:

• None of our products are edible
• Not intended for direct food consumption
• Not dishwasher or microwave-safe
• Water-repellent, not waterproof

Improper use may result in damage, for which we are not responsible.

🚚 Processing & Shipping

Thoughtfully made pieces take time.

• Standard processing: 3–7 business days
• Custom orders: up to 14 business days

Shipping timelines are estimates and may vary due to carrier delays.

We are not responsible for:

• Shipping carrier delays
• Incorrect addresses entered at checkout

🔁 Returns & Cancellations

Due to the handmade and custom nature of our products:

All sales are final.

We do not accept returns or exchanges.

If you need to make a change, please contact us as soon as possible. We will do our best to assist before production begins.

📦 Damaged Orders

If your order arrives damaged or incorrect:

• Contact us within 48 hours of delivery
• Provide clear photos of the item and packaging

We will review and work with you toward a resolution.

🛍️ Pricing & Payment

All prices are listed in USD and may change without notice.

We reserve the right to:

• Refuse or cancel any order
• Limit quantities
• Correct pricing errors

Payments are processed securely through third-party providers.

⚖️ Limitation of Liability

To the fullest extent permitted by law, Trazzo is not liable for:

• Indirect or consequential damages
• Improper use of products
• Delays beyond our control

Our liability is limited to the amount paid for the product.

🔒 Privacy

Your information is handled in accordance with our Privacy Policy.

💳 Chargebacks & Disputes

We’re here to help—please contact us before opening a dispute.

By purchasing from Trazzo, you agree to:

• Contact us first at help@shoptrazzo.com
• Allow us the opportunity to resolve any issue

In the event of a chargeback:

• We may submit order confirmations, tracking, and communication records as evidence
• Fraudulent or abusive disputes may result in purchase restrictions

🤝 Wholesale & Resale

Trazzo products may not be resold or redistributed without approval.

For approved partners:

• Products must be sold under the Trazzo brand
• Branding may not be removed or altered
• Products may not be modified or refinished
• Items may not be marketed as handmade by any party other than Trazzo

We reserve the right to revoke wholesale privileges at any time.

🧾 Changes to These Terms

We may update these Terms from time to time. Changes take effect immediately upon posting.

📩 Contact

Questions? We’re here.

📧 shoptrazzo@gmail.com